Returns & Exchanges

📦 Returns & Exchanges

At Wine Country INC., we want you to love what you ordered. If you're not completely satisfied, we’re here to help.

We accept returns or exchanges within 14 days of delivery. To be eligible, your item must be:

Unused and in its original packaging

Free of any stains, odors, or signs of wear

We’ll gladly exchange items if they are:

Defective or damaged upon arrival

You received the wrong product

Please contact us within 7 days of receiving your order to start an exchange.

Once we receive and inspect your return, we'll notify you of the status. If approved:

A refund will be issued to your original payment methodShipping charges are non-refundable

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For exchanges due to errors on our part, we’ll cover the return shipping.

To request a return or exchange, email us at:
📧 support@wugifts.com
Please include your order number and reason for the return.